FAQs

 

How do I track my order?

To know your order status, you may click on the 'Track This Order Live' option provided under your Order Confirmation Email.

 

 

Do you deliver to my area?

In order to find out if we deliver to you, please type your address here or you may call us at 1300-888-333 or write to us here for further information.

Getting a hot pizza to your door is our uncompromising quality commitment, that is why we have carefully selected delivery zones. We are also working to bring Domino's Pizza close to you.

 

 

What are the best promotions that you have available?

Visit our promotions page to explore more of our latest and most enticing offers.

 

 

I'm looking to collaborate with Domino's, who can I speak to?

For any collaborations/ partnership inquiries, do email your request to our Marketing Department at marketing@dominos.com.my

 

For any sponsorship inquiries, please email your request to our Comms Department at sponsorships@dominos.com.my

 

 

Where can I find my order number for pickup?

The order number associated with your pick-up order is located within your order confirmation email. Alternatively, you may provide your name and phone number to our staff.

 

 

I would like to know the status of my refund.

If you have ordered through Domino’s official website www.dominos.com.my

The refund process is anticipated to be completed within 7 working days (excluding Weekends and Public Holidays), subject to the processing efficiency of your merchant bank. We appreciate your understanding and valued patronage as we diligently handle this matter on your behalf.

If you've placed an order through one of our third-party aggregator partners – GrabFood, Foodpanda, or ShopeeFood

The refund process is anticipated to be completed within 14 working days (excluding Weekends and Public Holidays), subject to the processing efficiency of your merchant bank or payment methods. We appreciate your understanding and valued patronage as we diligently handle this matter on your behalf.

 

 

30-Minute Delivery Guarantee

Domino's Pizza guarantees that you will get your pizza at your doorstep within 30 minutes after ordering. If it's more than 30 minutes, we will give you a free Regular Pizza voucher. With our Order Tracker (GPS Tracker), you will be kept updated on each and every step of the process from pizza-making and baking to delivery status on a real-time map.